Support
Email support@krkn.app. We answer on weekdays. If something is broken, include the unit or unit you were working on and roughly when it happened — that is usually enough to find it in the logs.
Common questions
I lost signal partway through a walkthrough. Did I lose the inspection?
No. Inspections are written to the device as you work and sync when a connection returns. You can finish the whole walkthrough offline and open the app later on Wi-Fi to upload it. Photos upload the same way.
A vendor says the link does not work.
Punch-list links can be set to expire, and can be revoked. Open the punch list, check the share, and re-issue it if needed. The vendor needs no account and no app — the link opens in any browser.
Why is the app asking for my location?
Only to record where a photo was taken, which matters if a finding is disputed later. It is asked once, and declining leaves photo capture fully working. You can change it any time in iOS Settings.
A colleague cannot see a unit I set up.
Inspections belong to an organization, and people only see the organizations they are members of. Invite them from Settings, then check their role — viewers can read but not edit.
How do I get my data out?
Inspections can be exported as PDF reports from the app. For a full copy of a organization, write to us and we will arrange it.
Reporting a problem
Sending these along makes a fix much faster:
- What you expected to happen, and what happened instead
- The unit, and roughly when
- Your device and iOS version — Settings → General → About
- A screenshot, if the problem is visible
Privacy
What we collect and who can see it is described in our privacy policy.